Quality and Performance Excellence in Higher Education: Baldrige on Campus (JB - Anker) Review

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Quality and Performance Excellence in Higher Education: Baldrige on Campus (JB - Anker) ReviewWathever you are thinking about Baldrige Criteria, this book gives you a path and, above all, methods to follow. Total Quality in higher education produce rarely books about pratical methods. You are free to accept or not the ways those Colleges and Universities (cases studies in this book) have build their criteria to achieve a total quality management, but I've learned a lot by reading this book.
This book is made for people who are already in higher education management and are facing big problems of quality and strategy.
I put only four stars, because the book is thin (because it is only about Baldrige Criteria).Quality and Performance Excellence in Higher Education: Baldrige on Campus (JB - Anker) Overview

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